1. About These Terms
These Terms and Conditions ("Terms") govern your use of the NESA Clinic London website at https://www.nesa.clinic and the neuromodulation therapy services we provide.
By accessing our website or booking a treatment, you agree to be bound by these Terms. If you do not agree, please do not use our services.
We may update these Terms from time to time. The current version will always be available on our website with the "Last updated" date shown above.
2. Who We Are
NESA Clinic London is a trading name of NESA Clinic London @ The TMD Physio, a NESA Authorised Centre providing non-invasive neuromodulation therapy.
Our registered address is: 26-27 Bedford Square, Bloomsbury, London WC1B 3HP
Lead Practitioner: Kartik Patel GDC Registration: 177993 (verifiable at www.gdc-uk.org) Professional Indemnity Insurance: Taylor Defence Services
Contact us at hello@nesa.clinic or +44 7899 121 612.
3. Our Services
We provide neuromodulation therapy using the NESA XSIGNAL® device, a CE-marked Class IIa medical device. Our services include:
• Initial consultation and assessment • Personalised neuromodulation treatment sessions (typically 45 minutes) • Follow-up consultations and progress reviews • Lifestyle and wellness guidance to support treatment outcomes
Neuromodulation therapy is designed to support autonomic nervous system regulation and may help with conditions including chronic pain, sleep disorders, anxiety, TMD/TMJ disorders, fibromyalgia, and stress-related conditions.
Treatment outcomes vary between individuals. During your initial consultation, we will discuss whether neuromodulation therapy is appropriate for your specific circumstances.
4. Medical Disclaimer
IMPORTANT: Neuromodulation therapy provided by NESA Clinic London is a complementary wellness treatment. It is NOT a substitute for medical diagnosis, treatment, or advice from a qualified healthcare professional.
We do not diagnose medical conditions or prescribe medications. If you have a medical condition, please consult your GP or specialist before starting treatment with us.
While the NESA XSIGNAL® device is CE-marked and supported by clinical research, individual results may vary. We do not guarantee specific treatment outcomes.
You should seek immediate medical attention if you experience any concerning symptoms. Do not delay seeking medical advice because of anything you read on our website or hear during consultations.
5. Eligibility and Contraindications
Neuromodulation therapy may not be suitable for everyone. You must inform us before treatment if you:
• Have a pacemaker, implantable cardioverter-defibrillator (ICD), or other active implantable electronic devices • Are pregnant or trying to conceive • Have epilepsy or a history of seizures • Have active cancer or are undergoing cancer treatment • Have severe cardiovascular conditions • Have open wounds, skin infections, or dermatological conditions at electrode placement sites • Are under 18 years of age (parental/guardian consent required)
During your initial consultation, we will conduct a full health screening. You must provide accurate and complete health information. Failure to disclose relevant health information may result in treatments being inappropriate or potentially harmful.
We reserve the right to decline or discontinue treatment if we believe it is not in your best interest.
6. Booking and Payment
Appointments can be booked via our website, WhatsApp, phone, or email. Full terms are set out in our Booking and Cancellation Policy.
Payment is due at the time of booking or, for in-clinic payments, at the end of your appointment. We accept major credit/debit cards and bank transfers.
All prices displayed on our website include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect bookings already confirmed.
7. Your Responsibilities
When using our services, you agree to:
• Provide accurate personal and health information • Arrive on time for appointments (we may need to shorten or reschedule late arrivals) • Follow any pre-treatment or post-treatment instructions we provide • Inform us immediately if your health circumstances change • Treat our staff and other clients with respect • Not attend appointments if you are unwell or have symptoms of contagious illness
You are responsible for any decisions you make based on information provided during consultations. Our guidance does not replace professional medical advice.
8. Website Use
Our website is provided for information about our services and to facilitate bookings. You agree not to:
• Use the website for any unlawful purpose • Attempt to gain unauthorised access to our systems • Transmit malicious software or interfere with website functionality • Copy, reproduce, or redistribute website content without permission • Use automated systems to access the website without our consent
Website content is protected by copyright. "NESA" and "XSIGNAL" are registered trademarks of NESA WORLD. We are a NESA Authorised Centre operating under licence.
9. Intellectual Property
All content on this website—including text, images, graphics, logos, and downloadable materials—is owned by NESA Clinic London or used under licence.
You may view and print content for personal, non-commercial use. You may not reproduce, distribute, or use our content for commercial purposes without written permission.
Our Knowledge Base articles are provided for educational purposes. While we strive for accuracy, this content does not constitute medical advice.
10. Limitation of Liability
To the fullest extent permitted by law:
• We provide our website and services "as is" without warranties of any kind beyond those implied by law • We are not liable for indirect, incidental, or consequential damages arising from your use of our services • Our total liability for any claim related to our services is limited to the amount you paid for the specific treatment in question • We are not responsible for any decisions you make based on information from our website or consultations
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
11. Complaints and Disputes
We are committed to providing excellent service. If you are unhappy with any aspect of our service, please contact us at hello@nesa.clinic so we can resolve the matter.
Full details of our complaints process are in our Complaints Policy.
If we cannot resolve a complaint to your satisfaction, you may refer the matter to: • General Dental Council (for matters relating to Kartik Patel's professional conduct): www.gdc-uk.org • Citizens Advice Consumer Service: www.citizensadvice.org.uk
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Services
We may modify, suspend, or discontinue any aspect of our services at any time. We will give reasonable notice of significant changes where possible.
If we discontinue a service for which you have pre-paid, we will provide a refund for any unused sessions.
13. Contact Us
For questions about these Terms or our services:
NESA Clinic London 26-27 Bedford Square, Bloomsbury, London WC1B 3HP
Email: hello@nesa.clinic Phone: +44 7899 121 612 Website: https://www.nesa.clinic